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Data protection

Name and contact details of the controller pursuant to Article 4(7) GDPR

Company: Rickmers Hotelbetriebs GmbH, Hotel Rickmers Insulaner
Contact person: Detlev Rickmers
Address: Am Südstrand 2, 27498 Helgoland

Telephone: +49 (4725) 8141-0
E-mail: info(at)rickmers-insulaner.de

 

Security and protection of your personal data

We consider it our primary responsibility to maintain the confidentiality of the personal data you provide and to protect it from unauthorised access. That is why we take the utmost care and apply the latest security standards to ensure maximum protection of your personal data.

As a company under private law, we are subject to the provisions of the European General Data Protection Regulation (GDPR) and the regulations of the German Federal Data Protection Act (BDSG). We have taken technical and organisational measures to ensure that the data protection regulations are observed both by us and by our external service providers.
 

Definitions

The legislator requires that personal data be processed lawfully, in good faith and in a manner that is comprehensible to the data subject (‘lawfulness, processing in good faith, transparency’). To ensure this, we will inform you about the individual legal definitions that are also used in this data protection declaration:
 

1. personal data

‘Personal data’ means any information relating to an identified or identifiable natural person (hereinafter “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
 

2. Processing

‘Processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, reading, querying, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

3. Restriction of processing

‘Restriction of processing’ means the marking of stored personal data with the aim of limiting its future processing.

4. Profiling

‘Profiling’ means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

5. pseudonymisation

‘Pseudonymisation’ means the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data cannot be attributed to an identified or identifiable natural person.

6. filing system

‘File system’ means any structured collection of personal data accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis.

7. Controller

‘Controller’ means a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

8. Processor

‘Processor’ means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

9. Recipient

‘Recipient’ means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

10. Third party

‘Third party’ means a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and the persons who, under the direct authority of the controller or the processor, are authorised to process the personal data.

11. Consent

‘Consent’ of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
 

Lawfulness of processing

The processing of personal data is only lawful if there is a legal basis for the processing. According to Article 6 (1) a) – f) GDPR, the legal basis for the processing may be in particular:

a. The data subject has given consent to the processing of his or her personal data for one or more specific purposes;

b. processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;

c. processing is necessary for compliance with a legal obligation to which the controller is subject;

d. processing is necessary in order to protect the vital interests of the data subject or of another natural person;

e. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

f. processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
 

Information on the collection of personal data

(1) In the following, we will inform you about the collection of personal data when using our website. Personal data includes, for example, name, address, email addresses and user behaviour.

(2) When you contact us by email, we store the data you provide (your email address, possibly your name and your telephone number) in order to answer your questions. We delete the data collected in this context once it no longer needs to be stored, or its processing is restricted if there are legal obligations to retain it.
 

Collection of personal data when visiting our website

If you use our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security (legal basis is Art. 6 para. 1 sentence 1 lit. f DSGVO):

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred in each case
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.
     

Use of cookies

(1) In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive and assigned to the browser you are using and through which certain information flows to the location that sets the cookie. Cookies cannot execute any programs or transmit viruses to your computer. They serve to make the internet offering more user-friendly and effective overall.

(2) This website uses the following types of cookies, the scope and function of which are explained below:

  • Transient cookies (see a.)
  • Persistent cookies (see b.)
     

a. Transient cookies are automatically deleted when you close your browser. These include, in particular, session cookies. These store a so-called session ID, which can be used to assign various requests from your browser to the shared session. This enables your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close your browser.
 

b. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete cookies at any time using your browser's security settings.
 

c. You can configure your browser settings according to your preferences and

refuse to accept third-party cookies or all cookies, for example. So-called ‘third-party cookies’ are cookies that have been set by a third party and not by the actual website you are currently visiting. Please note that if you disable cookies, you may not be able to use all the features of this website.
 

Further functions and offers on our website

(1) In addition to the purely informational use of our website, we offer various services that you can use if you are interested. To do this, you will usually need to provide additional personal information that we use to provide the respective service and to which the aforementioned data processing principles apply.
 

(2) In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly monitored.
 

(3) Furthermore, we may pass on your personal data to third parties if we offer participation in promotions, competitions, the conclusion of contracts or similar services together with partners. You will receive more detailed information about this when you provide your personal data or at the bottom of the description of the offer.
 

(4) If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this in the description of the offer.

 

Children

Our offer is aimed at adults. Persons under the age of 18 should not transmit any personal data to us without the consent of their parents or legal guardians.

 

Rights of the data subject
 

(1) Revocation of consent

If the processing of personal data is based on consent that has been granted, you have the right to revoke this consent at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

You can contact us at any time to exercise your right of revocation.

(2) Right to confirmation

You have the right to request confirmation from the controller as to whether we are processing personal data concerning you. You can request this confirmation at any time using the contact details provided above.

(3) Right of access

If personal data is processed, you can request access to this personal data and the following information at any time:

a. the purposes of the processing;

b. the categories of personal data concerned;

c. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;

d. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining that duration;

e. The existence of a right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing;

f. The right to lodge a complaint with a supervisory authority;

g. Where the personal data are not collected from the data subject, any available information as to their source;

h. The existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
 

Where personal data are transferred to a third country or to an international organisation, you have the right to be informed of the appropriate safeguards pursuant to Article 46 GDPR relating to the transfer. We will provide a copy of the personal data undergoing processing. We may charge a reasonable fee based on administrative costs for any further copies requested by you. If you make the request electronically, the information shall be provided in a commonly used electronic form, unless requested otherwise. The right to receive a copy as referred to in paragraph 3 shall not adversely affect the rights and freedoms of others.
 

(4) Right to rectification

You have the right to request that we correct any inaccurate personal data concerning you without delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, including by means of providing a supplementary statement.

 

(5) Right to erasure (‘right to be forgotten’)

You have the right to request the data controller to delete personal data concerning you without delay, and we are obliged to delete personal data without delay if one of the following reasons applies:

a. The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.

b. The data subject withdraws the consent on which the processing was based in accordance with Article 6(1)(a) or Article 9(2)(a) of the GDPR, and there is no other legal basis for the processing.

c. The data subject objects to the processing in accordance with Article 21(1) of the GDPR and there are no overriding legitimate reasons for the processing, or the data subject objects to the processing in accordance with Article 21(2) of the GDPR.

d. The personal data have been unlawfully processed.

e. The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.

f. The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.
 

Where the controller has made the personal data public and is obliged pursuant to paragraph 1 to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
 

The right to erasure (‘right to be forgotten’) does not apply to the extent that processing is necessary:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • for reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9(2) as well as Article 9(3) GDPR;
  • for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) GDPR in so far as the right referred to in paragraph 1 is likely to render impossible or
  • seriously affects, or to assert, exercise or defend legal claims.

 

(6) Right to restriction of processing

You have the right to request that we restrict the processing of your personal data if one of the following conditions applies:

a. the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data

b. the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead

c. the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; or

d. the data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.
 

Where processing has been restricted in line with the above conditions, such personal data shall, with the exception of storage, only be processed with the data subject's consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

To exercise the right to restriction of processing, the data subject can contact us at any time using the contact details provided above.

 

(7) Right to data portability

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:
 

a. the processing is based on consent pursuant to point (a) of Article 6(1), or point (a) of Article 9(2), or on a contract pursuant to point (b) of Article 6(1) GDPR; and

b. the processing is carried out by automated means.

When exercising the right to data portability in accordance with paragraph 1, you have the right to have the personal data transferred directly from one controller to another, insofar as this is technically feasible. Exercising the right to data portability shall be without prejudice to the right to erasure (‘right to be forgotten’). This right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

 

(8) Right to object

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions. The controller will no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

Where personal data are processed for direct marketing purposes, you shall have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. Where you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.

In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.

You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for the purposes of scientific or historical research or for statistical purposes in accordance with Article 89(1), unless such processing is necessary for the performance of a task carried out in the public interest.

You can exercise your right to object at any time by contacting the relevant controller.
 

(9) Automated individual decision-making, including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This shall not apply if the decision:

a. is necessary for entering into, or performance of, a contract between the data subject and a data controller;

b. is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests; or

c. is based on the data subject's explicit consent.
 

The controller shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.

The data subject can exercise this right at any time by contacting the relevant controller.

 

(10) Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes this Regulation.

 

(11) Right to an effective judicial remedy
 

Without prejudice to any available administrative or non-judicial remedy, including the right to lodge a complaint with a supervisory authority pursuant to Article 77 of the GDPR, you shall have the right to a judicial remedy where you consider that your rights under this Regulation have been infringed as a result of the processing of your personal data in non-compliance with this Regulation.
 

Google Tag Manager

(1) This website uses the Google Tag Manager to facilitate the integration of Google Analytics. Further information about this tool can be found at:

https://developers.google.com/tag-manager/

 

Use of Google Analytics

(1) This website uses Google Analytics, a web analysis service provided by Google Inc. (‘Google’). Google Analytics uses so-called ‘cookies’, text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activities and to provide further services associated with the use of the website and the internet for the website operator.

(2) The IP address transmitted by your browser in the context of Google Analytics is not combined with other data from Google.

(3) You can prevent the storage of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: .

(4) This website uses Google Analytics with the extension ‘_anonymizeIp()’. This means that IP addresses are further processed in abbreviated form, thus excluding the possibility of personal references. If the data collected about you is personally identifiable, it will be excluded immediately and the personal data will be deleted immediately.

(5) We use Google Analytics to analyse and regularly improve the use of our website. The statistics obtained enable us to improve our services and make them more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 (1) 1 lit. f GDPR.

(6) Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of service:

www.google.com/analytics/terms/de.html, data protection overview: www.google.com/intl/de/analytics/learn/privacy.html, and the data protection declaration: www.google.de/intl/de/policies/privacy.

(7) This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. You can deactivate the cross-device analysis of your usage in your customer account under ‘My data’, ‘Personal data’.

 

Use of DIRS21 from Tour Online AG

We work together with DIRS21 to process your booking request. DIRS21 is the internet booking engine we use. When you make a booking, the data necessary for payment will be made available to this company.

For more information about DIRS21, an offer from Tour Online AG, please visit . The company's privacy policy can be found on this website:

You can contact Tour Online AG at info(at)dirs21.de.
 

Use of CA Customer Alliance GmbH

For reviews of your stay at one of our hotels, we work with Customer Alliance GmbH, a marketing-focused technology company that helps brands with large customer bases to collaborate with other brands that are looking for deeper customer loyalty and new audiences for their experience products and services.

For more information about Customer Alliance GmbH, please visit 

You can contact Customer Alliance GmbH at info(at)customer-alliance.com.

 

Provision of travel services by the wholly-owned sister company Rickmers Reisen Helgoland GmbH

Rickmers Reisen Helgoland GmbH is a wholly-owned sister company of Rickmers Hotelbetriebs GmbH and, as a tour operator, offers various services related to travel and hotel stays. Rickmers Hotelbetriebs GmbH has concluded a service contract with Rickmers Reisen Helgoland GmbH. Within the scope of this business relationship, it may be necessary for Rickmers Hotelbetriebs GmbH to transfer personal data to Rickmers Reisen Helgoland GmbH in order to enable travel-related, necessary services, such as issuing invoices and creating registration forms for guests in the hotels of Rickmers Hotelbetriebs GmbH.

Rickmers Hotelbetriebs GmbH and Rickmers Reisen Helgoland GmbH undertake to take all necessary measures to protect and process this personal data securely in accordance with the applicable data protection laws. Data is transmitted solely for the purpose of properly providing the agreed services and to fulfil legal obligations.
By using the services of Rickmers Hotelbetriebs GmbH and Rickmers Reisen Helgoland GmbH, you consent to the exchange and processing of your personal data in accordance with this agreement.

Further information about this company can be found at this link: Helgoländer Botschaft.

You can contact this company at hamburg(at)rickmers-reisen.com.

 

As at: 22.01.2025